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Support Center Gotee68.com

Need help?

Find answers to the most frequently asked questions here. If you have additional questions, please feel free to email us at support@gotee68.com at any time. Please allow 12 to 24 business hours for a response.

What is Gotee68?

Gotee68 is the world’s best online apparel shop. With over millions items, our purpose is to bring our customers’ passions to life by helping them express themselves and connect with others through unique designs and products.

Our massive array of designs are crowdsourced from talented designers, printed in the with the best quality. Our platform also offers the ability for customers to create their own individualized products, providing infinite possibilities.

Our products are proudly made in the US, EU and Asia, depends on the area you live, we will produce and ship from the closest factory.

Have a great shopping experience! 
If you ever need any help please feel free to reach us at support@gotee68.com

Ordering

What is the status of my order?

To check on the status of an order, grab your order number and email address, use this link, and behold! Your info’s all there. We will also send updates via email when your order ships, so keep an eye out.

Can I change or cancel my order?

The production process starts quickly within 1-2 days, but we’ll do our best to accommodate any changes to your order before it starts being made. Changes to the address or email registered to the order can be made directly in your online receipt until production of the order starts. Once your order is in production, there is no change or cancellation can be made.
For any other changes, send us a note before production starts at support@gotee68.com. Be sure to include your order number and details on the change to expedite processing it for you. 

I have a question about my order, what should I do?

Get in touch! Drop us an email at support@gotee68.com anytime.
We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, & Cancellations… and pretty much anything else you can throw at us. Plus, we’re nice and fun!

Shipping time

Production time

We typically take about 3-10 business days to make your product, depending on the type of product ordered.

Detail time frame for production correspondence with products group as below:

_Printed apparel (normal/ partial printing): 5-7 business days
_All Over Print apparel and products (Full Prints): 7 -10 business days
_Other products: 7-11 business days

Shipping time

Customers acknowledge and agree that the stated delivery time frame of 10-21 business days is an estimate, and under certain instances deliveries may exceed or be less than the stated time frame.

Detail time frame for shipping correspondence with products group as below:

_Printed apparel (normal/ partial printing): 5-7 business days
_All Over Print apparel and products (Full Prints): 11-14 business days
_Other products: 11-16 business days

International orders may take an additional 1-2 weeks.

You can keep track of your order at any time here

I didn't receive an order confirmation email.

Don't panic!
If you did not receive a confirmation email, the email may have been directed to your spam folder. If it is not there, please reach out at support@gotee68.com as we may have the incorrect email on file. Make sure to include the name on the shipping information, your email, and anything else that might be helpful!

Payment

What payment methods do you accept?

We accept Visa, American Express, Mastercard, Discover and PayPal. We also accept debit cards featuring the Mastercard or Visa logo.

How secure is my payment?

Very!
The connection to our site from the cart uses a valid, trusted SSL certificate (valid HTTPS) on a secure TLS connection and a strong protocol version and cipher suite.
On credit/debit cards, CVV verification is required before any order can be completed. Additionally, most credit cards and Paypal offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.

What is the security code?

Credit and debit cards have a security code located on them. For most cards it will be a 3-4 digit number located on the back. For American Express cards you will find a 3-4 digit number printed on the front side of the cards.

Is my credit/debit card charged as soon as I order a product?

Yes, your charge is processed immediately. It may show up initially as an authorization on your account, and then, as it is accepted it will show as a charge on your statement.
If you accept a special offer for additional shirts at a discount, those shirts will be billed as a secondary charge immediately after accepting.

Do you accept international credit cards?

Yes. Some credit card companies may charge foreign transaction fees when you are making a purchase that is not in your native currency. All such fees are the responsibility of the purchaser.

Shipping

Can I track my order?

Yes! To check on the status of an order, grab your order number and email address, and use this link, and you will be able to review your order. We will also send updates via email when your order ships so keep an eye out.

Where is my order?

To check on the status of an order, grab your order number and email address, and use this link. Your info’s all there! We will also send automated updates via email when your order ships, so keep an eye out.
If you have ordered several items, they are often shipped out in separate packages so you may receive them on different days. You will receive an email with a tracking number for each package sent. For estimated delivery dates, see the information here.
If you need more assistance tracking your order, contact us at support@gotee68.com with your order number.

How much does shipping cost?

Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.
Here’s how we break down of our shipping prices:
Most apparel items are $5.95 for one item + $2.75 for additional items*
Items shipping internationally are $8.95 + $2.75 for additional items

When will my order ship out?

In terms of timeframe, as all articles are carefully made to order, they are only produced and shipped after the campaign ends (usually it takes 2-3 business days for a campaign ending). Actual shipping times and delivery date may vary depending on local postal service in your area.

How long does it take my order to arrive? Can it be expedited?

Customers acknowledge and agree that the stated delivery time frame of 10-21 business days is an estimate, and under certain instances deliveries may exceed or be less than the stated time frame. Detail time frame for shipping correspondence with products group as below:_Printed apparel (normal/ partial printing): 5-7 business days/_All Over Print apparel and products (Full Prints): 11-14 business days/_Other products: 11-16 business days. International orders may take an additional 1-2 weeks. We use different shipping partners, but final delivery is usually via USPS, UPS and DHL.

Do you ship to APO/FPO/DPO Addresses?

Yes, we can send shipments to PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses. Once the package enters the military mail system, tracking ceases to update for military security reasons.

At the moment it’s not possible to request express shipping.

If you have ordered several items, these might be shipped in different parcels so you might receive them on different days.

Do you ship internationally?

Yes! Shipping is available worldwide through a variety of different carriers. To double check ETA’s, check the estimated delivery date on your receipt or reach out to our team at support@gotee68.com

My parcel is late. What should I do?

If it’s already past the estimated time of arrival indicated in your confirmation email, we recommend you double check the delivery address for your order.
If the address you gave us is incomplete or incorrect, it’s likely that your parcel will either be delayed or returned to us. If it's returned to us, we’ll make sure to contact you in order to get your full address before re-shipping it. Please be aware that the return process can take a considerable amount of time.
If the delivery address is correct and the estimated time of arrival has passed, you can reach out to us here. Please provide your order number and delivery address, and we’ll be happy to investigate this for you.

My tracking number isn’t working.

Tracking numbers can take 24-48 working hours to appear in the shipping carrier's system. Occasionally, the shipping carrier can experience delays updating their site or delivering an order. If the tracking number is still not working within 3 business days, please contact us at support@gotee68.com

I haven't received a shipment notification.

If you did not receive a shipping confirmation email, the email may have been directed to your spam folder. If it is not there, please reach out at support@gotee68.com as we may have the incorrect email on file. Make sure to include the name on the shipping information, your email, and anything else that might be helpful!

How do you handle Customs/Duty Charges?

Customs and duty charges may be applicable depending on the country of origin, size, weight and/or value of your order.
All taxes, duties, and customs fees are the responsibility of the recipient.

What should I do if my order is retained at Customs?

If you have requested shipping to a country with import controls, your delivery may be held by Customs authorities. You may be required to liaise with this department as Customs and duty charges may be applicable depending on the country of origin, size, weight and/or value of your parcel. For this reason, you may be asked to provide an invoice for your purchase. You can request this from us here.
Note that import duties, taxes and brokerage fees, if applicable, are not included in our prices and should be paid by you. Therefore, we strongly recommend you to check Customs regulations in your country, bearing in mind that we usually ship from the EU or US.

My package is marked delivered, but I never received it.

If your package is marked delivered, but you never received it, follow these steps:
Check around your home/apartment in case the postal carrier placed the package in an odd spot.
Ask your neighbors as they may have received your package instead.
Reach out to your local post office for information regarding the package.

If you still cannot locate your package, please contact us at support@gotee68.com

Quality

There are Item(s) missing from my order or I received the wrong goods!

If you have ordered several items in the same order, these might be shipped in different parcels, as they might belong to different campaigns with different timings, and/or be produced by different suppliers. As such, you might receive these products on different days.
If the items you’ve received do not match the ones listed in the confirmation email we’ve sent you right after your purchase, we kindly request you to send us photographic evidence of the received items, by emailing us here. Once we liaise with the supplier and confirm the mismatch, we’ll immediately send you the items missing.
If you have any problems, please contact us at support@gotee68.com

What do I do if there is something wrong with my order?

Let us know! We want to help you receive the correct product in perfect condition.
Reach out to our team at support@gotee68.com. Be sure to give us as much information as possible and pictures are always helpful!

Product Information

How does the clothing generally fit?

Finding the right fit online can be tough.
Take a glance at our size chart linked below the item selection area of the order screen
Women's shirts such as Nano or Fitted are slim, contoured fit. We usually recommend to go up a size if a roomier fit is preferred.

Which size is best for me?

As sizes might vary from your usual brands, and we do not hold stock for size exchanges, we strongly recommend you check our size guide before purchasing. You can find the best match by comparing the measurements in our guide with those of a t-shirt that fits you well. Ensure you lay your item on a flat surface, and measure from slightly below the armholes. 

Here is an example:

You can find a size guide table on every product page placed to the right of the size selector. When you click on it, the measurements for the product you’ve selected will be displayed in a pop-up window. Note that the chest measurements are full chest, so when measuring your garment item from armpit to armpit, don’t forget to multiply it by 2.
If a size is showing in the size guidelines table but not on the size selector, it’s because it’s not available for sale.

How should I wash and care for my purchase?

We recommend keeping things cool — wash on cold and use a low heat setting in the dryer. Good for your gear and the Earth.

Do you offer Tall, Maternity or Plus sizes?

At this time, we do not offer tall, maternity or plus sizes. We are constantly looking to add new products, so please do check back in the future!

What are your shirts made of?

Most apparel items are made of 100% cotton. However, heathered colors and some specific clothing items are poly blends. If you would like to know the composition of a specific product, please email us at support@gotee68.com